Privacy Policy

Introduction

Welcome to https://dubai-tour-travel-agency.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from our website visitors and users. By accessing or using our services, you agree to the terms outlined herein.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online forms, email communications, and any other digital services provided under the dubai-tour-travel-agency brand. Please note that this policy does not extend to external websites or services linked from our platform, as they have their own privacy practices which may differ from ours.

Processing Activities

Your interactions with us trigger various data processing activities, including:

Account Management: When you create an account on our site, we collect and store your personal information, such as your name, contact details, and login credentials.
Transactions: We process payment information when you make bookings or purchases through our services, including financial details and shipping addresses.
Communication: If you choose to receive newsletters, promotional emails, or any other communications from us, we will use your contact data for this purpose.
Website Usage: Our analytics tools track user behavior on our websites, providing insights into how visitors interact with our digital content.

Personal Data Collection

We gather different types of personal data to enhance your experience and improve our services:

Account Information: This includes usernames, passwords, email addresses, and profile details you provide during registration.
Payment Details: We securely store payment information like credit card numbers, expiration dates, and billing addresses for seamless transactions.
Financial Records: For accounting purposes, we may collect data related to your financial activities on our platform.
Purchase History: We track your booking history, preferences, and product interactions to personalize your travel experiences.
Mobile Device Identifiers: Unique device identifiers help us provide location-based services and improve application performance.
Location Data: With your consent, we access your GPS data to offer tailored recommendations and enhance user experience.
Feedback and Reviews: We encourage user feedback and collect it to improve our products and services.
Social Media Information: If you choose to log in via social media accounts, we may gather data from those platforms (subject to their privacy policies).
Product Preferences: Details about the travel packages or products you show interest in help us offer relevant suggestions.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and analyze website performance. Here’s a breakdown:

Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionalities.
Preference Cookies: They remember your preferences, such as language settings or display options, to personalize your experience.
Analytics Cookies: Used by analytics providers to gather anonymous data about your interactions with our site, helping us improve our digital offerings.

Users can manage non-essential cookies through our Cookie Manager, offering control over their tracking preferences.

Data Retention and Deletion

We adhere to data retention policies that balance the need for information with individual privacy rights. Here’s what we do:

Store personal data as long as necessary for the purpose it was collected, or until you request its deletion (subject to legal obligations).
Periodically review and delete or anonymize data that is no longer required, ensuring compliance with applicable laws.

Security Measures

The security of your personal data is a top priority. We implement robust organizational and technical safeguards:

Employ encryption for sensitive data during transmission and storage.
Engage reputable third-party processors who adhere to strict data protection standards.
Regularly audit our systems to identify and mitigate potential risks.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal information from minors, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your information is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data under certain circumstances.
Restriction: Limit our use of your personal data in specific situations.
Data Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for legitimate interests.
Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights or have any data-related queries, please contact our Data Privacy Team via email at [email protected] or by post to the address provided on our website.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any privacy-related inquiries, feedback, or requests, please reach out to us at:

Email: [email protected]
Mailing Address: Dubai Tour & Travel Agency, Privacy Team, [Street Address], [City], [Country]